Cookies
To make this site work properly, we sometimes place small data files called cookies on your device. Most websites do this too.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly.
| Cookie | Purpose | Duration |
|---|---|---|
| viewed_cookie_policy | Remembers if you have acknowledged our cookie policy | 1 year |
| woocommerce_cart_hash | Stores a hash of the contents of your shopping cart | Session |
| woocommerce_items_in_cart | Tracks whether your cart contains items | Session |
| wp_woocommerce_session_* | Maintains your shopping session | 2 days |
Functionality Cookies
These cookies enhance your browsing experience but are not strictly necessary.
| Cookie | Purpose | Duration |
|---|---|---|
| boxzilla_* | Remembers if you have dismissed the newsletter popup | 24 hours |
Analytics & Performance Cookies
| Cookie | Purpose | Duration |
|---|---|---|
| wc_order_attribution | Tracks how you arrived at our site (referrer, UTM parameters) to help us understand which marketing channels are effective | Session |
AI Chatbot
Our support chatbot uses a session identifier stored in your browser’s memory to maintain your conversation. This identifier is not a persistent cookie and is cleared when you close the chat window or leave the page. Chat conversations are processed by OpenAI and logged on our servers for quality improvement.
Third-Party Services
Our website uses the following third-party services that may set their own cookies:
- Stripe — Payment processing (only on checkout pages)
- MailMunch / Constant Contact — Newsletter signup and email marketing
- OpenAI — AI chatbot response generation (no cookies set by OpenAI)
- Google Fonts — Web font delivery
- YouTube — Embedded video tutorials (may set cookies when videos are played)
- WooCommerce — Shopping cart and order processing
Embedded Content
Pages on our site may include embedded content (e.g., YouTube videos). Embedded content from other websites behaves in the same way as if you visited that website directly. These services may collect data about you, use cookies, and monitor your interaction with the embedded content.
Managing Cookies
You can control and delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website, particularly the shopping cart and checkout process.
Most browsers allow you to:
- View what cookies are set
- Delete individual or all cookies
- Block third-party cookies
- Block cookies from specific sites
How to control cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.